Help & Guides
Everything you need to know to effectively use CommonHelpSource tools and improve client outcomes.
🚀 Quick Start Guide
Get up and running with CommonHelpSource in 3 simple steps
Choose Your Assessment
Select from housing, food security, utilities, or other specialized assessments based on your client's needs.
Complete the Assessment
Work through the guided questions with your client, using voice input or traditional typing.
Get Results & Resources
Receive AI-powered recommendations and local resource connections tailored to your client's situation.
📋 Assessment Guides
Detailed guides for each assessment tool
Housing Assessment Guide
Learn how to effectively assess housing stability, eviction risk, and connect clients with housing resources.
• Understanding rent burden calculations
• Identifying eviction prevention resources
• Emergency housing assistance options
Food Security Assessment
Master food security screening and connect clients with SNAP, WIC, and local food resources.
• SNAP eligibility requirements
• Local food pantry networks
• Emergency food assistance programs
Utilities Assessment
Help clients avoid utility shutoffs and access energy assistance programs effectively.
• Shutoff notice interventions
• LIHEAP and energy assistance
• Weatherization programs
AI Diagnosis Support
Understand how to use AI-powered diagnostic assistance for DSM-5-TR, ICD-10-CM, and SNOMED CT.
• Clinical interview best practices
• Understanding diagnostic codes
• Professional supervision requirements
ID & Documentation
Navigate the complex process of helping clients obtain essential identification documents.
• Birth certificate replacement
• State ID application process
• Immigration document assistance
Elder Services Assessment
Comprehensive guide to assessing elder needs including safety, healthcare, and social supports.
• Home safety evaluations
• Medicare and benefits navigation
• Caregiver support resources
💡 Professional Best Practices
Evidence-based approaches for community health workers and social service professionals
Assessment Best Practices
Build Rapport First
Take time to establish trust and explain the assessment process before diving into questions.
Ask Open-Ended Questions
Use follow-up questions to understand the full context of a client's situation.
Validate Experiences
Acknowledge the challenges clients face and normalize their experiences.
Resource Connection Tips
Prioritize Immediate Needs
Address urgent issues like food insecurity or housing threats before long-term planning.
Provide Multiple Options
Give clients 2-3 resource options when possible to increase success rates.
Follow Up Matters
Schedule follow-up contact to ensure clients successfully accessed resources.
❓ Frequently Asked Questions
Is my client data secure and private?
Yes. Most assessments are processed locally in your browser, and we don't permanently store sensitive clinical information. See our Privacy Policy for full details.
Do I need special training to use these tools?
The assessment tools are designed for community health workers and social service professionals. For the diagnosis tool, appropriate clinical supervision is recommended.
Can I use these tools offline?
Currently, an internet connection is required for AI processing and resource matching. However, basic assessment forms can be completed and submitted when connectivity is restored.
How accurate are the AI recommendations?
Our AI provides evidence-based suggestions, but professional judgment should always be used. These tools support, not replace, professional decision-making.