Utility Support Finder

Answer these questions to build a ZIP-specific action plan with current program rules, likely paperwork, and practical backup steps. This is a screening tool, not an eligibility decision.

1 · Location and urgency

Start with what needs attention first

Do not enter an account number, Social Security number, birth date, diagnosis, or document image.

What is your ZIP code?

The ZIP identifies the correct state or territory rules, utility service area, and local intake office.

Is any utility service disconnected right now?

Yes: service is off now

Not sure

When could a shutoff happen?

Today or within 24 hours

Within 2–3 days

Within 4–7 days

More than 7 days away

Notice received, date unknown

No shutoff notice

Do you currently have unpaid utility bills?

Yes

Not sure

About how much is past due?

Could loss of service create a health or household safety risk? (Select all that apply)

This helps identify protections to research. You do not need to share a diagnosis.

Electricity-dependent medical equipment Serious illness or medication storage No safe heating or cooling Infant under 12 months Adult age 65 or older Household member with a disability None of these Prefer not to answer

2 · Service and account

Match help to the correct bill

Energy, water, and communications programs follow different rules.

Which utilities do you need help with? (Select all that apply)

Electric

Natural Gas

Heating oil, propane, wood, or other fuel

Water/Sewer

Internet/Phone

Other / not sure

What company or public department sends the bill? (optional)

We verify the provider and use only public company information.

Whose name or arrangement is connected to the utility bill?

Have you already applied for assistance for this bill?

3 · Eligibility screening

Compare with current local rules

Programs make the official decision. Approximate answers are enough for this screen.

How many people are in the household?

Include the people covered by the same household utility situation. The program will confirm its definition.

What is the household's approximate gross monthly income before taxes?

Programs count income differently. The final plan will tell you what to confirm.

Does anyone in the household currently receive any of these benefits? (Select all that apply)

Some programs use benefit participation as one eligibility route. Do not enter a case number.

SNAP SSI TANF Medicaid Means-tested veterans benefit Federal public housing assistance WIC None of these Not sure / prefer not to answer

4 · Application preparation

Make the next contact easier

The result will separate what you already have from what an official program may ask you to obtain.

Which paperwork can you access now? (Select all that apply)

Current utility bill Shutoff or disconnection notice Photo ID Proof of household income Benefit award letter Lease or proof of address Medical form or clinician contact None / not sure

What could make applying harder? (Select all that apply)

Language or interpretation Disability accommodation Transportation Limited phone or internet access Printing, scanning, or uploading documents Work or caregiving schedule None of these

Additional details about your utility situation (optional)

Use voice input only in a private setting. Recognized direct identifiers are removed before AI processing.