Answer five quick questions to find the right local starting points. The program or utility will ask for any additional information it needs. This tool guides the next step; it does not decide eligibility.

Five quick questions

Start with the service and how urgent it is

Do not enter names, account numbers, Social Security numbers, birth dates, diagnoses, or document images.

What is your ZIP code?

The ZIP identifies the correct state or territory rules, utility service area, and local intake office.

Which utilities do you need help with? (Select all that apply)

What is happening now?

Service is already disconnected
A shutoff notice was received
The bill is past due, with no shutoff notice
Help is needed with a current or upcoming bill
Ongoing utility costs are too high
Not sure

How soon do you need the next step?

Now or today
Within 2–3 days
Within 4–7 days
More than 7 days or no fixed deadline
Not sure

Could loss of service create an immediate health or safety concern? (Select all that apply)

This only helps put urgent protections and backup safety steps first. Do not share a diagnosis.

Additional Utility Assistance Resources

Emergency Assistance

  • • LIHEAP (Low Income Home Energy Assistance Program)
  • • Emergency utility assistance funds
  • • Salvation Army utility assistance
  • • Local community action agencies

Long-term Solutions

  • • Weatherization assistance programs
  • • Energy efficiency upgrades
  • • Budget billing options
  • • Energy conservation education